The Knowledge and Support You Need, on Your Schedule

Whether you're a current client, considering Firebrand solutions, or simply looking to strengthen your understanding of publishing metadata, Firebrand Technologies' training programs are here to help

A True Publishing Partnership

At Firebrand Technologies, we partner with publishers to simplify operations, strengthen metadata, and drive sales across every stage of the publishing lifecycle. We don’t just provide tools—we bring together technology, expertise, and hands-on support to help publishers work smarter and grow faster.

Supporting publishers beyond the software.

Firebrand's AskBurnie Support Portal

Many common training topics are available in Firebrand Technologies' AskBurnie support portal, making it an ideal starting point for current Title Management Enterprise, Title Management Lite, and Eloquence on Demand clients to learn and receive ongoing support. The Getting Started section is especially helpful for clients ongoarding new employees, as well as for exploring key system functionality.

Clients can access the portal anytime from their Title Management application under Help | Online Help. Learn at your own pace, revisit topics as needed, and stay up to date with confidence.

See below for information on other training opportunities. If you have questions or would like to schedule training of any kind, please contact Joshua Tallent at joshua@firebrandtech.com or 978-225-2757.

Training Videos

Current Title Management Enterprise, Title Management Lite, and Eloquence on Demand clients can explore a wide range of training videos available in Firebrand Technologies’ AskBurnie help portal.

Whether you're onboarding new team members or refreshing your knowledge, these resources are designed to support you. Learn at your own pace and revisit topics whenever you need a quick refresher.

Access videos anytime directly from your Title Management application under Help | Online Help.

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Monthly Office Hours

Current clients can join Firebrand Technologies on the last Tuesday of each month for a one-hour Office Hours session. Each session features a brief discussion or training topic, followed by open time dedicated to open discussion.

Bring questions, connect with industry peers, get expert advice, or submit a book for a metadata review. We’re here to help you make the most of your publishing efforts.

Register here to reserve your spot.

Documentation

Firebrand Technologies’ AskBurnie portal offers comprehensive documentation, including application guides, how-to articles, helpful tips, and answers to common questions. It’s a client's go-to resource for understanding system functionality and best practices.

Quickly find the information you need with easy navigation and searchable content. Access documentation anytime directly from your Title Management application under Help | Online Help.

Customized Training

Whether onboarding new staff, expanding use of one of Firebrand Technologies' many solutions, or simply refreshing your personal knowledge, we’re here to help.

Our customized training sessions are designed around your specific goals, ensuring your team gains practical, relevant experience with the system. We’ll walk through real workflows, highlight key features, and answer your specfic questions along the way.

Ready to train? Contact Joshua Tallent at joshua@firebrandtech.com or 978-225-2757 for more information.