Careers

Firebrand Technologies and NetGalley LLC—each a strategic part of the Firebrand Group collection of companies owned by Media Do International (MD-i)—are technology companies working in support of the book publishing industry. In partnership, the two companies have been helping publishers manage their internal workflows, digital distribution, and marketing efforts for over 35 years with technology solutions that touch the lives of thousands of print, ebook, and audio professionals every day.

Our companies’ unique, community-focused approach to business creates an optimal atmosphere for innovation and success. To make this true, everyone at Firebrand Technologies and NetGalley, LLC rolls up their sleeves and gets their hands dirty. We embrace opportunities and challenges with enthusiasm and a collective sense of purpose.

In February 2021, Firebrand Technologies and NetGalley, LLC were acquired by Media Do International (MD-i), the US-based subsidiary of Japan’s Media Do Co., Ltd, one of the largest ebook distribution companies in the world retaining the largest share of Japan’s $4.5 billion ebook market.

Together, Firebrand Technologies and NetGalley, LLC are 100% remote global companies with just over 100 employees.

We offer the right candidates:

Competitive salary
Bonus potential
Unlimited PTO
13 paid holidays
401(k) with company match
Medical, dental, and vision insurance
Flexible spending account
Company-paid life insurance

Firebrand Technologies and NetGalley, LLC are committed to equal employment opportunities. We will not discriminate against employees or applicants for employment on any legally-recognized basis including but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

No agency responses; they will be summarily deleted.

Open Positions

Application Support Analyst

Application Support Analyst, Firebrand Technologies

Reports to: Title Management Support Manager

Apply to: To apply for this position please send a cover letter and resume to the hiring team at firebrand_jobs@firebrandtech.com. No visa sponsorship is available. No agency responses, please. Must live in the continental United States.

Firebrand Technologies is seeking a dedicated Tier 1 Application Support Analyst. This role will emphasize customer service in support of our Title Management product. The successful candidate will demonstrate pride and accountability in their work, striving for high-quality standards, and will have a proven track record of exceeding client expectations. Responsibilities include investigating and troubleshooting issues with industry trading partners, providing training to clients on best practices, and effectively addressing client queries.

In this role, you will have the opportunity to:

Assess, prioritize, and resolve client issues in a courteous, professional, and timely manner
Investigate reported issues, working with Firebrand Technologies’ support staff, to understand the full scope and resolution of issues
Write technical summaries of resolutions for Firebrand Technologies’ case management system and/or internal documentation
Perform QA on both new and existing processes
Expand internal documentation and departmental workflows
Contribute to our growing internal documentation library, and find opportunities for process improvements

To be successful in this role, we ask that you have:

Bachelor’s degree in a related field or equivalent practical experience
Excellent written and verbal communication skills
Prior experience in a customer support role
Proven success working independently in a remote team environment
Excellent organizational skills
Strong attention to detail and a strong desire to “get things right”
Ability to manage competing priorities in a dynamic team environment
Ability to develop strong working relationships with colleagues
Ability to critically think and communicate when the opportunity arises
Ability to manage a project and drive it to completion
Attention to detail and deadlines

It would be awesome if you had:

Experience working in Zendesk and Jira for case management
Working knowledge of SQL, Crystal Reports, and/or Visual Cron
Working knowledge of ONIX
Familiarity with the book publishing industry

About Firebrand Technologies

Firebrand Technologies—a strategic part of the Firebrand Group collection of companies—is dedicated to providing leading software and services to help publishers succeed. Title Management tracks titles from pre-acquisition through post-production, marketing, and sales. Eloquence on Demand is the industry gold standard for implementing ONIX and maximizing control of how data reaches the marketplace. Eloquence on Alert’s proprietary title performance monitoring service collects key, hard-to-access details about your products from major online marketplaces and review sites, and puts all of that information directly at your fingertips. Firebrand Flywheel harnesses the power of AI-supported technology to identify hidden opportunities for driving backlist sales, precisely when it matters most. For more information, visit firebrandtech.com.

About NetGalley, LLC

NetGalley helps publishers and authors promote digital review copies and audiobooks to book advocates and industry professionals. Hundreds of thousands of members rely on NetGalley’s secure, sustainable, and easy-to-use platform to discover books, share reviews, and champion literacy. The NetGalley team coordinates closely with publishers on targeted promotions, and provides training, strategy, and consultation for incorporating NetGalley into overall marketing and publicity efforts. NetGalley is a strategic part of the Firebrand Group collection of companies, which together provide leading software and services to help publishers achieve success. To learn more, visit netgalley.com/tour.