Training Offerings

Whether you are a Firebrand client looking for training, a potential client looking for some information about how our solutions can help you, or just a publisher who needs help understanding how to more effectively utilize your product metadata, Firebrand’s training programs can help.

If you have any questions or would like to schedule some training time, please contact Joshua Tallent, Director of Sales and Education, at joshua@firebrandtech.com or 978-225-2757.

Webinars

Joshua runs webinars on important topics throughout year. These webinars are free and available to all Firebrand clients, and they often delve into the functionality of the Title Management application, practical advice on metadata management, and more. If you would like to be alerted when these webinars are scheduled, we recommend you sign up for our Webinars email list. This list does not receive general Firebrand newsletters, only information about webinar and training opportunities.

Videos

There are numerous training videos available in our AskBurnie help portal, showing the features and functionality of key Firebrand systems. You can access these videos from your Title Management application under Help | Online Help.

Documentation

Speaking of the AskBurnie portal, our documentation site contains detailed application documentation, How To articles, helpful tips, and answers to common questions. The AskBurnie support portal can be accessed from your Title Management application under Help | Online Help.

Customized Training

Every Firebrand client runs into the need for some customized training at one time or another.

  • When seasoned team members who know Firebrand’s systems have left the company.
  • When new team members come on board and need to get up to speed quickly.
  • When it is time to expand the use of Title Management and you need to see the system’s features in action.
  • When you just need some refresher training to make sure everyone is getting the most out of the system and utilizing the functionality in the most efficient ways.

Whatever your need, we are happy to provide training sessions that will help your team succeed.

Don’t forget, many common training topics are covered in the AskBurnie support portal, which can be accessed from your Title Management application under Help | Online Help. That is especially helpful for new user training (see the Getting Started section) and general overviews of specific system functionality.

Training Costs

Many training sessions can be provided at no cost to you, and are just part of the stellar support we provide here at Firebrand. Longer training sessions and onsite training are billed at our standard training rates (plus travel expenses) and a quote will be provided before the training begins.

Next Steps

If you would like to schedule some training for you or your team, please contact Joshua Tallent, Director of Sales and Education, at joshua@firebrandtech.com or 978-225-2757.

Do you just have a few questions? Need help understanding an application feature, or want to see something in action? Have some metadata questions and need some clear answers? Please feel free to grab 30 minutes on Joshua’s calendar anytime!