Careers

Firebrand Technologies, located in beautiful downtown Newburyport, MA, is a software and technology service company for the book publishing industry. Firebrands wear many hats, are not afraid to roll up their sleeves and get their hands dirty, and embrace the never-ending technical challenges in the book industry with enthusiasm and a sense of purpose.

Unfortunately, we do not offer relocation benefits or sponsor visas. US citizens, Green Card Holders, and those authorized to work in the US are encouraged to apply, but we are unable to sponsor H1b candidates at this time.

Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally-recognized basis [“protected class”] including but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Please, no agency responses; they will be summarily deleted.

Open Positions


Technical Support Analyst

Firebrand Technologies is seeking candidates for a Technical Support Analyst position to support the Eloquence on Demand service. As a software and technology services company, we’ve been helping publishers handle their internal workflows, digital distribution, and marketing efforts for more than 30 years. Our community-focused approach gives our clients more than just tools and support; it helps foster an optimal atmosphere for innovation and product success. A general sense of pride and accountability in your work are necessary to become successful in this position, as is the desire to meet high-quality standards. Our clients are very dear to us and we go above and beyond to make sure that their needs are met.

Our ideal candidate will embrace this philosophy and do their best to help publishers succeed. This will entail a combination of investigative work into why a process didn’t go as expected, thorough documentation of each issue’s resolution, troubleshooting problems with industry trading partners and clients, and creating tools to make our team’s workflow be more efficient and automated. You’ll excel if you are someone who enjoys sleuthing out the cause of data issues and anomalies, are able to work off of hints, and enjoy writing documentation.

For those unfamiliar with our systems, we will give you the tools to succeed through a lengthy ramping-up period and cross-training.

This is a remote position for someone located in the United States. If they are in the Newburyport, MA area and require office space, some will be available. Responsibilities include (but are not limited to):

  • Researching oddities associated with Eloquence on Demand
  • Developing a deep understanding of our applications, particularly Eloquence on Demand
  • Investigating reported issues, working with Firebrand support staff to understand the full scope and resolution of issues, and writing a technical summary of the resolution for our case management system and/or internal documentation
  • Performing QA on both new and existing processes
  • Querying databases and examining stored procedures in SQL
  • Expanding internal documentation and departmental workflows
  • Assessing, prioritizing, and resolving client issues in a courteous, professional, and timely manner

Requirements:

  • Excellent written and verbal communication skills
  • Ability to multitask in a dynamic team environment
  • Strong working knowledge of SQL
  • Familiarity with the book publishing industry

Preferences:

  • Experience working in Zendesk and Jira for case management
  • Experience with Title Management, Crystal Reports or VisualCron
  • Working knowledge of ONIX

This position is remote from anywhere in the continental United States with occasional travel required.

To apply for this position please send cover letter and resume to jobs@firebrandtech.com.


Software Engineer (PHP/Symfony)

If you love books and building things on the web, we are sure you would enjoy:

  • Building web-based tools used by book publishers to make their job easier
  • Releasing code often and getting immediate real world feedback
  • Coding in PHP with Symfony and deploying to Amazon Web Services
  • Working either remotely or in our office in Newburyport, MA

Our team is currently building a service that monitors changes in book data across selected retail sites. When we detect a problem with one of our clients’ titles, we alert them and help them proactively address it. We face interesting challenges in back-end processing, query optimization, building efficient user interfaces, producing actionable data visualizations and reports, and in other areas across all levels of the application stack.

With this and other exciting projects underway, it’s a great time to join the Firebrand team!

At Firebrand, you will:

  • Contribute directly to the architecture and implementation of multiple Symfony-based PHP projects
  • Be responsible for PHP back-end as well as JavaScript and HTML front-end code
  • Work with and occasionally contribute to open source software packages that we use in our projects
  • Build automated functional and unit tests
  • Participate in agile planning sessions using Jira and related tools
  • Document useful practices and tools to share with the team

Your qualifications:

  • Bachelor’s degree or equivalent work experience
  • 2+ years of experience with modern PHP code and testing
  • Experience with the Symfony framework (version 3+) is highly desirable
  • Experience with database development and optimization (we use PostgreSQL and MongoDB)
  • Experience with PHP 7.1+, JavaScript, HTML, PHPUnit, Composer, Node.js, Webpack, and Linux
  • Experience with Scrum or other agile processes, and with Jira or similar tools
  • Excellent communication skills

This position is remote from anywhere in the continental United States with occasional travel required.

To apply for this position please send cover letter and resume to jobs@firebrandtech.com.


Senior Software Engineer (PHP/Symfony)

We are Firebrand Technologies, a software and technology services company that has been helping publishers handle their internal workflows, digital distribution, and marketing efforts for over 30 years.

If you love books and building things on the web, we are sure you would enjoy:

  • Building web-based tools used by book publishers to make their job easier
  • Releasing code often and getting immediate real world feedback
  • Coding in PHP with Symfony and deploying to Amazon Web Services
  • Working either remotely or in our office in Newburyport, MA

Our team is currently building a service that monitors changes in book data across selected retail sites. When we detect a problem with one of our clients’ titles, we alert them and help them proactively address it. We face interesting challenges in back-end processing, query optimization, building efficient user interfaces, producing actionable data visualizations and reports, and in other areas across all levels of the application stack.

With this and other exciting projects underway, it’s a great time to join the Firebrand team!

At Firebrand, you will:

  • Contribute directly to the architecture and implementation of multiple Symfony-based PHP projects
  • Be responsible for PHP back-end as well as JavaScript and HTML front-end code
  • Work with and occasionally contribute to open source software packages that we use in our projects
  • Build automated functional and unit tests
  • Participate in agile planning sessions using Jira and related tools
  • Document useful practices and tools to share with the team

Your qualifications:

  • Bachelor’s degree or equivalent work experience
  • 4+ years of experience with modern enterprise PHP code and automated testing
  • Experience with the Symfony framework (version 4+)
  • Experience with database development and optimization (we use PostgreSQL and MongoDB)
  • Experience with PHP 7.3+, JavaScript, HTML, PHPUnit, Composer, Node.js, Webpack, and Linux
  • Experience with Scrum or other agile processes, and with Jira or similar tools
  • Excellent communication skills

This position is remote from anywhere in the continental United States with occasional travel required.

To apply for this position please send cover letter and resume to jobs@firebrandtech.com.