Training Offerings
Whether you are a Firebrand client looking for training, a potential client looking for some information about how our solutions can help you, or just a publisher who needs help understanding how to more effectively utilize your product metadata, Firebrand’s training programs can help.
If you have any questions or would like to schedule some training time, please contact Joshua Tallent, Director of Sales and Education, at joshua@firebrandtech.com or 978-225-2757.
Webinars
Joshua runs webinars on important topics at different times throughout the year. These webinars are free and available to all Firebrand clients, and they often delve into the functionality of the Title Management application, practical advice on metadata management, and more. If you would like to be alerted when these webinars are scheduled, we recommend you sign up for our newsletter.
Monthly Office Hours
Join us on the last Tuesday of every month for a one-hour office hours session. A portion of the hour will be dedicated to a specific discussion or training topic, but the time is really for you. Ask questions, chat with industry peers, get advice, submit a book for a metadata makeover, and more! Register Here!
Videos
There are numerous training videos available in our AskBurnie help portal, showing the features and functionality of key Firebrand systems. You can access these videos from your Title Management application under Help | Online Help.
Documentation
Speaking of the AskBurnie portal, our documentation site contains detailed application documentation, How To articles, helpful tips, and answers to common questions. The AskBurnie support portal can be accessed from your Title Management application under Help | Online Help.
Customized Training
Every Firebrand client runs into the need for some customized training at one time or another.
- When seasoned team members who know Firebrand’s systems have left the company.
- When new team members come on board and need to get up to speed quickly.
- When it is time to expand the use of Title Management and you need to see the system’s features in action.
- When you just need some refresher training to make sure everyone is getting the most out of the system and utilizing the functionality in the most efficient ways.
Whatever your need, we are happy to provide training sessions that will help your team succeed.
Don’t forget, many common training topics are covered in the AskBurnie support portal, which can be accessed from your Title Management application under Help | Online Help. That is especially helpful for new user training (see the Getting Started section) and general overviews of specific system functionality.
Training Costs
Many training sessions can be provided at no cost to you, and are just part of the stellar support we provide here at Firebrand. Longer training sessions and onsite training are billed at our standard training rates (plus travel expenses) and a quote will be provided before the training begins.
Next Steps
If you would like to schedule some training for you or your team, please contact Joshua Tallent, Director of Sales and Education, at joshua@firebrandtech.com or 978-225-2757.
Do you just have a few questions? Need help understanding an application feature or want to see something in action? Have metadata questions and need clear answers? Grab 30 minutes on Joshua’s calendar anytime!